24-7 VMA Services
No matter what your team is looking for, 24-7 VMA® always has you covered.
Optimize your practice with all-around
Virtual
Medical Assistants
In the fast-paced world of healthcare, efficiency is key. We recognize the need for having well-trained staff who can effectively handle a variety of tasks with minimal need for additional training. With 24-7 VMA, you're not just getting a virtual assistant, but a virtual powerhouse capable of handling your specific clinical and administrative needs.
Our virtual medical assistants are adept at managing patient records, scheduling appointments, handling billing, and even assisting with clinical tasks such as scribing and patient education. By taking on these essential tasks, you can now focus more on your core duties in providing patient care. This is not to mention the amount of time, money, and mental resources you save from having cost-effective and reliable VMAs on your team.
ALL Services
Patient Intake Specialist
Patient Intake Specialists are great communicators, able to gather information about the patient's medical history, current physical and mental health, and unique needs and requirements. They are integral to getting pertinent data to clinical team members accurately and on-time.
Key Benefits:
Good at conversation
Can obtain clinical, demographic, insurance, and emergency contact details
Well versed in HIPAA and data confidentiality concepts
Appointment Scheduler
Your virtual assistant will be able to assist with filling your schedule, following up with patients, and handling no-shows. They can also remain constantly abreast of changes to your personal and office schedule, enabling them to recognize whether you available. This allows them to organize your patient schedules in an intuitive and convenient way.
Key Benefits:
Very knowledgeable about your practice
Always attentive to dates and times
Regularly checks for schedule changes
General Administrative Assistant
This 24-7 VMA will handle all of your appointment scheduling, file organization, and message management. Virtual administrative assistants are often assigned clerical and administrative chores such as filing, scheduling appointments, assisting other employees, and composing letters or messages.
Key Benefits:
Make appointments, handle messages
Organize files, file documents
Help other staff members, write letters or messages
Virtual Phone Receptionist
With a virtual receptionist, rest assured that no client calls will go unanswered, allowing your operations to run smoothly. This category of VMA will ensure to keep track of any calls coming into your office with great accuracy. Your 24-7 VMA can make or take calls in your office and also handle patient concerns with excellent customer service skills.
Key Benefits:
Highly trainable
Highly customizable service options
Able to manage scheduling, patient intake, voicemail, email, fax, triage, and follow-up patient calls
Insurance Verification Specialist
Your 24-7 VMA® can verify the background and status of patients' medical insurance, making sure that they cover any medical procedures or services your clinic may provide. We have many VMAs with extensive background related to the US health insurance industry who are well equipped to tackle any and all challenges that might be encountered.
Key Benefits:
Knowledgeable of many common US-insurance frameworks
24-7 VMAs have substantial prior knowledge of common portals
Completes the process in a reasonable time frame, maximizing efficiency
Prior Authorization Specialist
Prior authorization is often integral to providing healthcare in the United States. Having a 24-7 virtual medical assistant can streamline the prior authorization process by submitting requests for timely approval. The 24-7 VMA can perform follow-ups as needed and facilitate communication between all parties involved — patients, insurance companies, and clinicians.
Key Benefits:
Improve efficiency of submitting and following up on requests
VMA pays keen attention to detail
Has a working knowledge of medications
Medical Coder
A 24-7 VMA medical coder is well trained to ensure that clinical records are accurately converted to standardized codes for billing and documentation purposes. This VMA is well verse in compliance regulations and can greatly minimize errors.
Key Benefits:
Good understanding of ICD-10, CPT, and HCPCS codes
Improve the speed of the billing process
Accurately code diagnoses, procedures and treatments using up-to-date standards.
Medical Biller
Hiring a 24-7 VMA for medical billing ensures that patient balances and insurance claims are well managed. A designated and trained biller can create invoices, submit claims, manage payment information and handle charge entry. These particularly savvy workers ensure that patients are charged on time and accurately.
Key Benefits:
Medical billing specialists are capable of problem-solving and pay keen attention to detail
24-7 VMAs have a general working knowledge of coding
Can effectively handle the numerous tasks associated with the role
Live Virtual Medical Scribe
Hiring a 24-7 VMA means you can get your charting done while you see your patients. Clinical documentation is often a hassle, but imagine having a virtual scribe who has the critical and clinical skills needed to properly document your patient visit real time. This can be done in any office setting or scenario. Whether you're a visiting consultant, seeing patients through Telehealth, performing a house call visit or you have several private offices, your dedicated scribe can tag along with you at the click of a button. How's that for convenience?
Key Benefits:
Highly knowledgeable about medical terminology
Well trained in clinical documentation and charting
Affordable rate compared to in-person scribes
Medical Translator
We have VMAs who can provide on-demand, live translation services for multilingual communications between physicians and their patients.
Key Benefits:
Various languages available upon special request
We make healthcare hassle-free.
Our team of highly skilled 24-7 Virtual Medical Assistants® is there to streamline your medical office workflow.
24-7 VMAs strive to execute only the very best quality of service and are available in the office or on the go whenever you'd like. Our services have helped clients of all specialties. Consider the endless capabilities all in one VMA.